Shipping & Returns
We want you to be completely satisfied with your purchase. Here's everything you need to know about our shipping and returns policies.
Free Shipping Over £50
Enjoy complimentary UK delivery on all orders over £50
30-Day Returns
Changed your mind? Return unused items within 30 days
Quality Guarantee
100% authentic products from authorised distributors
Shipping Information
🚚 UK Shipping
All orders are dispatched from our UK warehouse within 1-2 business days. We use trusted carriers to ensure your products arrive safely and on time. Standard delivery takes 3-5 business days, with express options available for faster delivery.
Order Tracking: Once your order has been dispatched, you'll receive an email with your tracking number. You can use this to track your parcel at any time through your account dashboard or directly on the carrier's website.
For detailed delivery times and costs, please visit our Delivery Information page.
Returns Policy
🔄 30-Day Hassle-Free Returns
We want you to love your Frovise purchases. If you're not completely satisfied, you have 30 days from the date of delivery to return any unused and unopened items for a full refund.
How to Return an Item
Contact Us
Email returns@frovise.com with your order number
Get Authorised
We'll send return instructions within 24-48 hours
Pack & Ship
Package items securely and send via tracked service
Refund
Receive your refund within 5-7 business days
✓ Eligible for Return
- Items in original, unopened packaging
- Unused products in resalable condition
- Items returned within 30 days
- Orders with proof of purchase
✗ Non-Returnable Items
- Opened or used beauty products
- Products with broken seals
- Gift cards and vouchers
- Items marked as final sale
💳 Refund Information
Processing Time
Refunds are processed within 5-7 business days after we receive your return
Refund Method
Refunds are credited to your original payment method
Shipping Costs
Original shipping costs are non-refundable unless our error
Received a Damaged or Faulty Item?
We're sorry if this has happened! Please contact us immediately and we'll arrange a free return and replacement or full refund. To help us process your claim quickly, please provide:
- 📋 Order number
- 📷 Photos of damage
- ✍️ Description of issue
Questions About Your Order?
Our friendly customer service team is here to help with any shipping or returns queries.